Salesforce just unveiled AI ‘digital teammates’ in Slack — and they’re coming for Microsoft Copilot
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Summary
Salesforce has launched Agentforce, a system of task-specific artificial intelligence (AI) assistants within the Slack messaging platform that allow firms to build and deploy multiple AI tools for specific tasks.
The digital assistants operate within team conversations, search workplace conversations, access company data and perform various actions.
The tools include pre-configured options for common queries, such as Customer Insights (CRM data), Onboarding (for new employees), and Employee Help.
The launch represents a shift in enterprise AI, moving away from general AI assistants that struggled with complex and specific tasks towards purposeful built AI.
Salesforce’s introduction of Agentforce positions it against competitors including Microsoft Copilot and Google Gemini in the increasingly competitive enterprise AI market.