Solidroad just raised $6.5M to reinvent customer service with AI that coaches, not replaces
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Summary
Artificial intelligence start-up Solidroad has raised $6.5m in seed funding to improve customer service through AI and automated training for customer service representatives.
The Dublin-based company aims to help firms struggling to maintain good customer experiences while controlling rising costs as customer interaction volumes increase.
Its platform analyses customer interactions and uses AI to ensure that both human representatives and AI systems are as effective as possible.
The system creates training simulations for human agents and recommendations to improve AI outputs based on insights from the analyses.
Crypto.com, ActiveCampaign and Podium are among the customers that have reported improvements in average handling times and customer satisfaction since using Solidroad.