Phonely’s new AI agents hit 99% accuracy—and customers can’t tell they’re not human
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Summary
A partnership between phone support company Phonely, inference optimisation platform Maitai and chip maker Groq could solve one of the biggest issues facing conversational AI: the awkward delays which give away that the caller is speaking to a machine.
By enabling Phonely to reduce response times by 70% and boost accuracy from 81.5% to 99.2% across four iterations, surpassing GPT-4o’s 94.7% benchmark by 4.5 percentage points, the collaboration has managed to side-step the “uncanny valley” of voice AI.
This technology could see 350 human call centre workers being replaced this month alone, and is particularly strong in appointment scheduling and lead qualification, says Phonely CEO Will Bodewes.
The key lay in Groq’s development of zero-latency LoRA hotswapping – the ability to instantly switch between multiple AI models without any performance penalty.