Klarna’s CEO is now taking your calls — over an AI hotline
1 min read
Summary
Klarna’s CEO, Sebastian Siemiatkowski, has made use of AI to stand in for him during earnings reports and is now utilising the technology in a new way
An AI-powered phone hotline has been launched, which uses an interactive AI version of Siemiatkowski that has been trained on his voice, insights and experiences to offer feedback on product features, address issues and suggest improvements, as well as answering questions on the firm’s vision, mission and journey so far
After each call, a transcript and summary are generated and analysed by a large language model, which is reviewed by Klarna’s product and engineering teams
The firm claims that issues raised through the hotline could translate into product improvements in a matter of days.