Amazon is sending customers refunds for some really, really old returns
1 min read
Summary
Amazon has started to reimburse customers who returned items but never received refunds, in some cases dating back as far as 2018, according to reports.
A company spokesperson confirmed the issue to The Verge, stating that a review had uncovered a small number of returns for which refunds were either not processed correctly or were not issued due to insufficient proof the correct item had been returned.
Amazon reportedly informed affected customers via email and, in a message since shared on social media, admitted the delay and said the company had made improvements to its returns process.
The development follows a one-off $1.1bn charge Amazon took in its latest earnings report partly due to historical customer returns and associated costs.
It may also help to ward off accusations that could be made in a class-action lawsuit filed against the company in 2023, accusing it of not issuing refunds for returned items or reversing refunds that were issued.