Behold the Social Security Administration’s AI Training Video
1 min read
Summary
Social Security Administration (SSA) employees have been instructed to incorporate a generative AI chatbot into their workday, however, they first have to watch a four-minute training video featuring an animated woman with four fingers, drawn in an outdated style.
The video does not clearly instruct users not to use personally identifiable information in the chatbot, leading to an apology in a fact sheet sent to employees.
The chatbot, called Agency Support Companion, has been in development for a year, and has been limitedly tested since February, but its rollout last week was widely ignored due to a perceived lack of usefulness and inaccurate information.
SSA staff are also overwhelmed with compensating for cuts in their offices, making them too busy to engage with the new tool.
